Onboarding Handbook
This tour guide work is on a variable work schedule. You will be working as an independent contractor; responsible for filing your own taxes, paying pension, and health insurance.
Our busiest times for the Kansai region is the Spring, then followed by early Summer, Autumn, and Winters being our slowest times.
Usual start times are between 9-10am for our 7-hour tours, and 9am-11am for our 4-hour tours.
The number of people are typically 2-4 people, (with occasions of 5-6 people, with 8 people being the maximum).
Pay:
Tours with 1-3 people is ¥3,000 per hour
4-6 people is ¥3,500 per hour
7-8 people is ¥4,000 per hour
Travel and Entry Reimbursements:
Train and bus costs are covered for once the tour starts, to the time it ends.
Any other transportation (such as taxis), or entry fees to attractions, (such as museums, towers, etc), are to be covered by the group you are guiding.
In order to receive the train fare reimbursements, please submit receipts within 24-hours of completing a tour. It is best to use a train pass on your cell phone because sending a screen-shot of the activities page will suffice for proof of travel expenses; please include your name clearly, somewhere on the screen shot.
Payment:
You will be paid through The City Panoramas WISE account, directly into your bank account.
Payment of all tours (combined) will be made at the end of the month.
Bonuses:
Receive a 5-star review, you will earn an additional ¥1,500; a 4-star review will earn an additional ¥1,000.
Please ask for a review if you feel all went very well, and be sure to have them include your name so we can confirm who the bonus goes to, (otherwise it cannot be paid).
After Tour Protocol:
After each tour, please fill-out a short survey, (follow this link)
Also email any receipts and guest photo to hello@TheCityPanorama.com.
No-Shows:
(this rarely happens)
Please try communicating with the tour guests for 30min; oftentimes within 30min, communication and resolution is established.
In the event of a complete no-show, please take a photo of the meeting point, screenshot any communication providing proof of the agreed upon time and location, and send it to us at hello@TheCityPanorama.com after 30min of the no-show.